Refund & Cancellation Policy

Last updated: {{DATE}}

This Refund & Cancellation Policy applies to all purchases, subscriptions, and services provided through SailorKNOT platform.

1. General Terms

All payments are final and non-refundable due to the nature of digital services, unless explicitly stated or required by law.

2. Cancellation of Services

• Job Seekers: Free accounts may be deleted anytime.
• Employers: Subscriptions cannot be cancelled once activated.
• No refunds for active billing cycles.

3. Non-Refundable Cases

• Change of mind after purchase
• No job matches or hiring outcomes
• Incorrect user information
• Unused services
• Violation of platform terms
• Technical issues not caused by the Company

4. Exceptional Refunds

• Duplicate payment
• Technical error during payment
• Payment deducted but service not activated

Requests must be submitted within 7 days and are subject to approval. Refunds (if approved) are processed within 7–14 business days.

5. Company Rights

• Modify or discontinue services
• Reject subscriptions
• Terminate accounts for policy violations

6. Payment Failures

Settlement timelines depend on payment gateways and banks. The Company is not responsible for third-party delays.

7. No Guarantee

SailorKNOT facilitates recruitment but does not guarantee hiring outcomes.

8. Refund Requests

To request a refund, provide:

• Name and registered email
• Transaction ID
• Payment details
• Reason for request

Contact: info@sailorknot.com

9. Policy Updates

This policy may be updated periodically. Changes will be published on the platform.